Managing Customer Expectations

Predictive expectations are defined as customers’ anticipation of the level of performance of a product or service. They guide customers purchase decision, and may serve as standards against which a service performance is evaluated during and after consumption.

Learn in this tailor-made course how to manage customers expectations through a constructive framework of arousal, knowability of the outcome, uncertainty and ambiguity.

Get engaged now and feel the difference!

Delegates attending any seminar will be eligible for an international certification signed and stamped from our strategic partner Canada Global Center


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