Customer Relation Management

Attitudes, behaviours and performance at work of Frontline employees and managers are related directly to the perception of the employee within his own job and work environment. The “Schema Theory” - which posits that people actively construe aspects of their environment - determines the relationship between the frontline employee with the attributes and relationships among these schemas. The below list of Customer Service tailor made courses construct schemas where people frame their influences among various emotional interaction with others.

Delegates attending any seminar will be eligible for an international certification signed and stamped from our strategic partner Canada Global Center


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