Active Listening Skills

The art of active listening (ALS Model) involves story telling. Managers and employees check whether they are being heard and understood and most of all assure that you are interested in what they are saying. These techniques comes through the extensive engagement of nine learnt techniques:

  1. Empathy responding
  2. Self disclosure
  3. Positive feedback
  4. Summarizing responses
  5. Reflecting feelings
  6. Paraphrasing
  7. Nonverbal behavior
  8. Eye contact
  9. Encouragement

Learn in this tailor-made course how to achieve a learning-listening experience by creating your own ideal listening environment.

Delegates attending any seminar will be eligible for an international certification signed and stamped from our strategic partner Canada Global Center


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