The phone in many times is your patient's first contact with your practice, and if used properly, it can open opportunities for you to shine and build rapport with your caller. If not, it can destroy the relationship. Once you have the caller's attention, aroused interest and curiosity and gained participation, the impact you make is within your control. Like any other tool we operate, however, before it can be handled with any skill, it requires proper training.
Learn from this tailor-made course how to be tactful in answering your phone calls and build a non-confrontational environment with your caller. This course will give you the opportunity to appreciate the old techniques of Thanking and Please-ing unidentified callers.
